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Shipping Policy
Shipping Policy.
Return Policy
Returns PolicyYou may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, or damaged only.).You sh
Privacy Policy
This privacy policy (“Policy”) describes how Buitrago Cigars in Florida (“Company,” “we,” and “our”) processes, collects, uses and shares personal data when using this website https://www.buitragocigars.com (the “Website”). Please read the following
Age Verification
**Age Verification Policy**. At Buitrago Cigars and Buitrago Vape Shop, we are committed to ensuring that our products are only sold to individuals of legal age. Our age verification policy is in place to protect the well-being of our customers and t
Refund Policy
**Refund Policy**. At Buitrago Cigars and Buitrago Vape Shop, we strive to provide you with the best possible shopping experience. We understand that occasionally, issues may arise with your order. If you receive your order and find that items are mi
Payment Methods
**Payment Policy**. At Buitrago Vape Shop, we offer a variety of convenient payment options to ensure a seamless shopping experience. Please review our payment policy for more details on the accepted methods and important considerations. **Accepted P
Discounts or Coupons
**Discounts and Coupons Policy**. At Buitrago Cigars and Buitrago Vape Shop, we love to reward our valued customers with special offers, discounts, and coupons to enhance your shopping experience. To ensure you stay informed about our latest deals an
Hours of Operations
**Hours of Operation**. At Buitrago, we value your business and are committed to providing you with exceptional service during our regular hours of operation. Please take note of our operating hours to ensure that your shopping experience with us goe
Shipping International
**Shipping Information - International Orders**. Thank you for considering Buitrago for your vaping needs. We appreciate your interest in our products. However, we would like to inform you that, at this time, we only offer shipping services within th
Missing an item from my order
**Missing Item from Your Order Policy**. We appreciate your recent order with us at Buitrago. Your satisfaction is important to us, and we want to ensure that you receive your order correctly. If, however, you find that an item or items are missing f
Shipping to Arizona
**Shipping Notice for Arizona Customers**. Dear valued customers in Arizona,. We regret to inform you that we are currently experiencing challenges with shipping our products to Arizona. We understand how disappointing this may be, and we want to ass
Order not shipped
**Order Not Shipped or Order Delayed**. Dear valued customer,. We sincerely appreciate your business and thank you for choosing us for your vaping needs. We understand the importance of timely deliveries, and we want to address any concerns you may h
Pact Act Vape Mail Policy
**PACT Act Compliant Vape Shipping**. Dear valued customers,. We want to inform you about important changes in the vaping industry due to the PACT (Prevent All Cigarette Trafficking) Act. This federal law has implications for the shipping of vaping p
USPS Ground Advantage
Packages in 2–5 Business Days1. USPS Ground Advantage™ service is an affordable and reliable way to send packages inside the U.S. Ship to all 50 states, U.S. military bases, territories, possessions, and Freely Associated States. Primary option for s
Forgot Password
Please click here to reset your password. https://www.buitragocigars.com/login.php?action=reset_password">https://www.buitragocigars.com/login.php?action=reset_password. Please make sure to check your spam folder. Thank you.
How long does order processing and shipping take?
Our standard order processing time is a specific number of business hours. However, some orders might take longer if items are awaited from the manufacturer or distributor. Most orders are shipped via USPS, which may require additional time to scan t
What should I do if my order has not yet shipped?
Thank you for your order and patience. Please allow for a specified number of business hours for your order to be processed. If your order has not been shipped after this time, it may be due to some items being on backorder. You can consider suggesti
Can I get a refund for items not delivered or unavailable?
If an item from your order was not delivered or became unavailable, rest assured you will receive a refund to the original payment method used. If there are further issues, please reach out to us with your order details for assistance. For orders shi
Does Buitrago Cigars ship internationally?
Currently, Buitrago Cigars does not directly ship orders internationally due to the complexity of different import fees, laws, and restrictions. However, customers can use a freight forwarder to facilitate international shipping. The selected freight
Why was my order canceled?
We are sincerely sorry for any inconvenience caused by an order cancellation. Orders may be canceled due to the item being out of stock at the time of purchase. We recommend checking back on our website for availability or exploring similar products
Are certain products no longer available?
Certain items may no longer be available as they have been discontinued or are no longer made. Please check our online catalog for current offerings or contact us for more information about specific products.
What should I do if my order is incorrect or missing items?
If you receive your order and find it incorrect, such as receiving a different item or a missing product, please contact us immediately. We might offer solutions such as issuing a store credit or arranging for the correct item to be sent. Be sure to
Can I purchase individual or smaller quantities of products?
Some products are available only as full units rather than individually. However, certain items may be available in different quantities, such as by the box or in mixed packs. We recommend checking the product details on our website or contacting us
How can I track my order or check its status?
To inquire about the status of your order, please have your order number ready and reach out to our customer service team. They will assist you in providing updates on your shipment and expected delivery dates.
What should I do if my cigars arrive broken or defective?
If you receive cigars that are broken or defective, please provide us with specific details about the issue. Although we are not the manufacturers, we can reach out to our sales representative with the provided information to address the problem.
Why am I seeing different pricing options on certain products?
Occasionally, product packaging or pricing might change due to a redesign or rebranding. In such cases, the product remains the same, although the packaging may differ from what was previously available.