All articles
Articles
Shipping Policy
Thank you for shopping with Buitrago Cigars. Please review our shipping policy before placing your order. We work to process and ship orders as quickly as possible while complying with age-verification requirements, carrier restrictions, product-spec
Return Policy
We want you to be satisfied with your purchase from Buitrago Cigars. If you need to return an eligible item, please review the requirements below before starting your return. Most new, unopened, and unused items may be returned within 15 days of deli
Privacy Policy
At Buitrago Cigars, we respect your privacy and are committed to protecting the personal information you provide when visiting BuitragoCigars.com, creating an account, placing an order, subscribing to our communications, or contacting our customer se
Age Verification
Buitrago Cigars sells tobacco and other age-restricted products intended only for adults 21 years of age or older. To comply with applicable laws and help prevent the sale of age-restricted products to minors, orders placed through Buitrago Cigars ar
Refund Policy
At Buitrago Cigars, we want our customers to have a clear understanding of how returns, refunds, missing items, damaged products, and unavailable products are handled. Please review the information below before requesting a return or refund. Most eli
Payment Methods
Buitrago Cigars accepts several convenient payment methods for online orders. All payments are subject to authorization and verification before an order is processed. We currently accept:. Major Credit Cards. Major Debit Cards. Prepaid and Gift Cards
Discounts or Coupons
At Buitrago Cigars, we work to provide competitive pricing along with several ways for customers to save. Yes! Many of our products already include volume discounts directly on the product page. Before searching for a coupon code, we recommend checki
Hours of Operations
Our website is available 24 hours a day, 7 days a week for customers to browse products and place orders. Our customer service and order processing teams operate during the following regular business hours:. Monday – Friday: 10:00 AM – 5:00 PMSaturda
Shipping International
At this time, Buitrago Cigars does not offer direct international shipping. Orders placed through our website must be shipped to an eligible address within the United States, subject to product availability and applicable shipping restrictions. We ap
Missing an item from my order
We’re sorry if your Buitrago Cigars order arrived with an item missing. We carefully process orders before shipment, but occasionally an item may be unavailable, removed from an order, shipped separately, or unintentionally omitted. If you believe an
Shipping to Arizona
Due to current shipping, licensing, carrier, and regulatory requirements, certain products sold by Buitrago Cigars may be restricted or unavailable for shipment to addresses in Arizona. Product availability and shipping eligibility may vary depending
Order not shipped
We understand how important it is to receive your order on time, and we appreciate your patience while our team prepares your shipment. Most orders require approximately 48–72 business hours for processing and verification before shipment. Weekends a
Pact Act Vape Mail Policy
Buitrago Cigars is committed to complying with the Prevent All Cigarette Trafficking (PACT) Act, applicable federal regulations, and state and local requirements governing the online sale and shipment of vaping and Electronic Nicotine Delivery System
USPS Ground Advantage
USPS Ground Advantage™ is an affordable ground shipping service offered by the United States Postal Service for packages shipped within the United States. USPS states that Ground Advantage packages are generally delivered within 2–5 business days aft
Forgot Password
If you forgot your Buitrago Cigars account password, you can easily reset it online. Click here to reset your password. Enter the email address associated with your Buitrago Cigars account and follow the instructions sent to your email. If you don't
How long does order processing and shipping take?
Our standard order processing time is a specific number of business hours. However, some orders might take longer if items are awaited from the manufacturer or distributor. Most orders are shipped via USPS, which may require additional time to scan t
What should I do if my order has not yet shipped?
Thank you for your order and for choosing Buitrago Cigars. We understand that you’re looking forward to receiving your purchase and that it can be concerning when your order has not yet shipped. Most orders require approximately 48–72 hours for proce
Can I get a refund for items not delivered or unavailable?
Yes. If an item from your order cannot be fulfilled, is no longer available, or was not included in your shipment, you are eligible for a refund for the affected item. Although we work hard to maintain accurate inventory, occasionally a product may b
Why was my order canceled?
Thank you for your recent order with Buitrago Cigars. We sincerely apologize that we were unable to complete your order. Although we work hard to keep our online inventory as accurate and up to date as possible, there are situations where an item bec
Are certain products no longer available?
Certain items may no longer be available as they have been discontinued or are no longer made. Please check our online catalog for current offerings or contact us for more information about specific products.
What should I do if my order is incorrect or missing items?
If you receive your order and find it incorrect, such as receiving a different item or a missing product, please contact us immediately. We might offer solutions such as issuing a store credit or arranging for the correct item to be sent. Be sure to
Can I purchase individual or smaller quantities of products?
Some products are available only as full units rather than individually. However, certain items may be available in different quantities, such as by the box or in mixed packs. We recommend checking the product details on our website or contacting us
How can I track my order or check its status?
To inquire about the status of your order, please have your order number ready and reach out to our customer service team. They will assist you in providing updates on your shipment and expected delivery dates.
What should I do if my cigars arrive broken or defective?
If you receive cigars that are broken or defective, please provide us with specific details about the issue. Although we are not the manufacturers, we can reach out to our sales representative with the provided information to address the problem.
Why am I seeing different pricing options on certain products?
Occasionally, product packaging or pricing might change due to a redesign or rebranding. In such cases, the product remains the same, although the packaging may differ from what was previously available.
Store Credit Policy
Buitrago Cigars may offer store credit as an alternative to a refund or other resolution in certain situations. Store credit gives customers the opportunity to apply the credited amount toward a future purchase at BuitragoCigars.com. Depending on the
My order did not go through but see a charge pending
If you attempted to place an order with Buitrago Cigars but did not receive an order confirmation and see a pending charge on your credit or debit card, don't worry—the transaction you see may be a temporary authorization hold rather than a completed
Wholesale Account
Are you a smoke shop, convenience store, gas station, liquor store, tobacco retailer, or other qualifying businesslooking to purchase cigars and tobacco products in bulk?. Buitrago Cigars offers wholesale purchasing options for qualified businesses t