Buitrago Cigars Store Credit Policy

Buitrago Cigars may offer store credit as an alternative to a refund or other resolution in certain situations.

Store credit gives customers the opportunity to apply the credited amount toward a future purchase at BuitragoCigars.com.

When May Store Credit Be Offered?

Depending on the circumstances, store credit may be offered for situations including:

• An item that becomes unavailable or is out of stock

• A missing item confirmed by our customer service team

• An approved return

• An order adjustment or cancellation

• A damaged or incorrect product when applicable

• A customer service resolution

• Other qualifying order-related issues

Eligibility for store credit is determined after the order or request has been reviewed.

Can I Choose Store Credit Instead of a Refund?

In certain situations, yes.

When both options are available, customers may be given the choice between:

1. Refund to the original payment method, or
2. Buitrago Cigars store credit for use toward a future purchase.

The available options depend on the circumstances of the order, return, or customer service request.

Can Store Credit Be Worth More Than My Refund?

Yes. In certain situations, Buitrago Cigars may offer additional value when a customer chooses store credit instead of a refund to the original payment method.

For example, if you qualify for a $20 refund, customer service may occasionally offer store credit valued at more than $20 as an alternative.

Any additional store-credit value is not guaranteed and is determined based on the individual situation and any applicable promotion or customer service resolution.

The exact amount will be communicated to you before you decide whether to accept store credit.

Does Store Credit Expire?

Unless otherwise stated when the credit is issued, Buitrago Cigars store credit does not expire.

Customers should retain any email, coupon code, account information, or other documentation associated with their store credit.

How Can I Use My Store Credit?

Store credit may be applied toward an eligible future purchase at BuitragoCigars.com.

Depending on how the credit is issued, it may be associated with your customer account or provided through another credit method.

Instructions for redeeming your credit will be provided when the store credit is issued.

Can Store Credit Be Redeemed for Cash?

No. Store credit has no cash value and cannot be redeemed or exchanged for cash.

Once a customer voluntarily accepts store credit as the resolution for a refund or order issue, the credit generally cannot later be converted into a refund to a credit card, debit card, or other original payment method.

Please make sure you want store credit before accepting it as your resolution.

Can Store Credit Be Transferred to Someone Else?

Store credit is generally intended for the customer to whom it was originally issued and may be non-transferable.

Buitrago Cigars reserves the right to verify the customer or order associated with store credit before allowing redemption.

Can I Combine Store Credit With a Coupon or Promotion?

Store credit is generally treated as a form of credit toward an eligible purchase rather than a promotional coupon.

However, the ability to combine store credit with coupons, volume pricing, free shipping offers, or other promotions may depend on the terms of the specific offer and how the credit was issued.

Normal promotional restrictions may still apply.

What Happens If My New Order Is Less Than My Store Credit?

When the store-credit method supports a remaining balance, any unused eligible balance will remain available for a future purchase.

The specific redemption terms provided when your credit is issued will apply.

What Happens If My Order Costs More Than My Store Credit?

If your purchase exceeds your available store credit, you will be responsible for paying the remaining balance using an accepted payment method available during checkout.

Can Store Credit Be Refunded?

Purchases made using store credit are generally refunded back to store credit when a refund is approved.

Store credit originally issued as an alternative to a cash or card refund cannot generally be converted back to cash through a subsequent purchase and return.

This helps prevent misuse of the store-credit program.

Lost or Misplaced Store Credit

If you cannot locate previously issued store credit, please contact our customer service team.

Provide your:

• Name

• Email address

• Original order number, when available

• Approximate date the credit was issued

Our team will review available records and assist when the credit can be verified.

Store Credit Abuse & Restrictions

Buitrago Cigars reserves the right to refuse, cancel, or restrict store credit when there is evidence of fraud, misuse, unauthorized transfer, duplicate claims, chargebacks, or other abuse.

Store credit cannot be purchased, sold, reproduced, or exchanged for cash.

Need Help With Store Credit?

If you have questions about an existing store credit or would like to know whether store credit is available as a resolution for an eligible order issue, please contact us through the Buitrago Cigars Help Center.

Please include your order number so our customer service team can review your request.

For additional information, you may also review our Return Policy and Shipping Policy.

Thank you for choosing Buitrago Cigars.