What should I do if my order has not yet shipped?Updated 8 days ago
What should I do if my order has not yet shipped?
Thank you for your order and for choosing Buitrago Cigars. We understand that you’re looking forward to receiving your purchase and that it can be concerning when your order has not yet shipped.
Please Allow 48–72 Hours for Processing
Most orders require approximately 48–72 hours for processing and verification before they are shipped. Processing time is separate from the carrier's estimated delivery time and may be affected by weekends and holidays.
Once your order ships, you will receive a shipping confirmation email with your tracking number. Delivery estimates begin after the package has been shipped and accepted by the carrier.
Why Hasn't My Order Shipped Yet?
Occasionally, an order may take longer than expected to ship. Common reasons include:
An item or specific flavor is temporarily out of stock or on backorder.
We are waiting for inventory from a manufacturer or distributor.
An item has recently been discontinued or is no longer available.
Your order requires additional inventory or age verification.
Your order was placed during a weekend, holiday, or period of unusually high order volume.
One item in a multi-item order is delaying the entire shipment.
Some products on our website are sourced through our network of manufacturers and distributors, so availability may occasionally change after an order is placed.
What Can I Do If My Order Is Delayed?
If your order has exceeded the normal processing period, please contact our customer service team and provide your order number so we can review its status.
If a particular product is causing the delay, depending on the circumstances, we may be able to:
Remove the unavailable item and ship the remaining products.
Help you find a similar or alternative product.
Issue a refund for an unavailable item when applicable.
Offer store credit, which in some situations may provide additional value compared with a standard refund.
You can also visit BuitragoCigars.com to browse currently available products and possible alternatives.
When Will I Receive Tracking?
A tracking number is emailed to you once your order has shipped. Please keep in mind that a tracking number may not immediately show movement because the carrier may need additional time to scan and update the package in its system.
You can also sign in to your Buitrago Cigars account to review your order information and order history.
Important
Shipping and delivery estimates begin after your order has been processed, shipped, and picked up by the carrier. Processing time should not be counted as part of the carrier's transit time.
We appreciate your patience and your business. Our team will always work to get your order shipped as quickly as possible or help find a solution when a product becomes unavailable.