Billing Address Different than ShippingUpdated 9 hours ago
Understanding billing address verification, payment security, and order processing at Buitrago Cigars.
At Buitrago Cigars, protecting our customers from unauthorized transactions and preventing fraudulent purchases is a priority. We understand that customers may need to ship their orders to an address different from the billing address associated with their credit or debit card.
While we allow different billing and shipping addresses, certain orders may require additional verification before they can be approved and shipped.
Can I Use a Different Billing and Shipping Address?
Yes. You may enter a shipping address that is different from your billing address when placing an order at Buitrago Cigars.
However, our payment processor uses automated security measures to identify potentially unauthorized transactions. Orders with different billing and shipping addresses may be flagged for additional review.
In some cases, our payment processor may automatically decline or block a transaction due to security concerns, even when the cardholder has authorized the purchase.
Why Was My Payment Declined or My Order Flagged?
Our payment processor uses fraud prevention technology to evaluate transactions and identify potential risks.
Some common reasons an order may be flagged include:
The billing address does not match the address registered with the card issuer.
The shipping address is different from the billing address.
The payment processor detects unusual purchasing activity.
Multiple unsuccessful payment attempts were made.
The order contains information that cannot be automatically verified.
The transaction requires additional cardholder verification.
Important: Having different billing and shipping addresses does not automatically mean an order is fraudulent. However, it may trigger additional security checks.
Additional Identity Verification May Be Required
If your order is flagged for security review, Buitrago Cigars reserves the right to request additional identification or verification before processing or shipping your order.
Depending on the circumstances, our customer service team may:
Contact you by email or telephone to confirm that you authorized the purchase.
Request a clear photograph of a valid government-issued photo ID to verify your identity and age.
Ask you to confirm your billing and shipping information.
Request additional information to establish that the transaction was authorized by the cardholder.
Temporarily place your order on hold until verification is completed.
If identification is required, our team will provide instructions for submitting it through an approved, secure verification method. Please do not send payment card photographs, full card numbers, or other sensitive financial information by email.
Any identification requested for payment verification is separate from our mandatory age verification requirements for tobacco purchases.
What Happens If I Am Contacted for Verification?
If your order requires additional verification, our team may contact you using the email address or telephone number provided during checkout.
We ask that you respond promptly to prevent unnecessary shipping delays.
Orders requiring verification will not be released for shipment until our security review is completed and the transaction has been approved.
Please note that our standard order processing timeframe of 48–72 hours may be extended when additional verification is necessary.
Can My Order Be Canceled?
Yes. Buitrago Cigars reserves the right to decline or cancel any order when:
The payment processor declines or blocks the transaction.
Required identity verification cannot be completed.
The customer does not respond to verification requests.
The information provided cannot be reasonably verified.
Our security review identifies a potential unauthorized or fraudulent transaction.
If an order is canceled after payment has been captured, any applicable refund will be issued to the original payment method in accordance with our refund policies.
If a transaction was declined before payment was captured, a temporary authorization may still appear on your bank statement. Your financial institution determines when that authorization is released.
How Can I Avoid Payment Verification Delays?
To help ensure a smooth checkout experience, we recommend:
Entering your billing address exactly as it appears with your credit or debit card issuer.
Double-checking your shipping address before submitting your order.
Using your correct name, email address, and telephone number.
Making sure your payment information is accurate and up to date.
Responding promptly if our customer service team contacts you regarding your order.
Our Commitment to Secure Transactions
At Buitrago Cigars, we take payment security, customer privacy, and fraud prevention seriously.
These verification procedures help protect legitimate cardholders, reduce unauthorized transactions, and prevent fraudulent chargebacks and payment disputes.
We appreciate your cooperation and understanding when additional verification is required.
Need Assistance With Your Order?
If your payment was declined, your order is on hold, or you have questions about billing and shipping address verification, please contact our customer service team.
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM Eastern Time. Closed weekends and most major holidays.
Visit Buitrago Cigars for additional assistance and information about our ordering and shipping policies.
Please note: Buitrago Cigars reserves the right to verify, hold, decline, or cancel transactions when necessary to protect customers and our business against potential fraud. Successful payment authorization does not guarantee that an order will be approved for shipment.