Payment MethodsUpdated 12 days ago
What Payment Methods Do You Accept?
Buitrago Cigars accepts several convenient payment methods for online orders. All payments are subject to authorization and verification before an order is processed.
Accepted Payment Methods
We currently accept:
Major Credit Cards
Major Debit Cards
Prepaid and Gift Cards, when supported by the card issuer
Available payment options will be displayed during checkout at BuitragoCigars.com.
We do not accept PayPal.
Do You Accept Checks or Cash on Delivery?
No. Buitrago Cigars does not accept:
Personal or business checks
Money orders
Cash on Delivery (COD)
PayPal
Orders must be paid using an accepted payment method available through our online checkout.
Why Was My Credit or Debit Card Declined?
A payment may be declined for several reasons, including:
Incorrect card number, expiration date, or security code
Incorrect billing address or ZIP code
Insufficient available funds or credit
Your bank declining or blocking the transaction
Fraud-prevention or security restrictions
The card issuer requiring additional verification
Restrictions associated with prepaid, gift, or international cards
For security purposes, Buitrago Cigars may also require additional verification before processing certain transactions.
If your payment is declined, please verify that your billing information matches the information your card issuer has on file. You may also need to contact your bank or card issuer for additional information.
Do You Accept International Credit Cards?
Some international credit or debit cards may be accepted; however, acceptance is not guaranteed.
International cards may be declined because of billing-address verification, fraud-prevention measures, issuer restrictions, or other payment-processing requirements.
Please remember that acceptance of an international payment method does not mean that Buitrago Cigars offers international shipping.
Using a Prepaid or Gift Card
If you use a prepaid or gift card, please keep the card after placing your order until your order has been completely processed, received, and verified.
If a refund is necessary, we will generally attempt to return the funds to the original payment method when possible.
Do not discard a prepaid or gift card immediately after placing an order, as you may need it if a refund is processed.
If a refund cannot be returned to the original payment method, please contact our customer service team regarding the available options.
Why Do I See a Pending Charge?
When an order is submitted, your bank or card issuer may display a pending authorization.
A pending authorization does not necessarily mean that you have been charged multiple times. If a transaction is declined, cancelled, or changed, your financial institution may require additional time to release a pending authorization.
The timing of an authorization release is determined by your bank or card issuer.
Payment & Fraud Prevention
To protect our customers and our business, all transactions may be subject to payment, identity, billing, age, and fraud-prevention verification.
Buitrago Cigars reserves the right to place an order on hold or cancel a transaction when payment or required information cannot be successfully verified.
Is My Payment Information Secure?
We take the security of our customers' personal and payment information seriously. Payments placed through our website are processed using secure payment technology.
For your protection, never send your full credit card number or security code through email or a customer service ticket.
If you experience a payment problem, please contact our customer service team for assistance.
Visit BuitragoCigars.com to place your order using the payment methods currently available at checkout.
Thank you for choosing Buitrago Cigars.
I especially recommend keeping the pending authorization section. Payment-related tickets often come from customers seeing a pending charge after a declined or cancelled transaction and assuming they've been charged twice.