Privacy Policy

At Buitrago Cigars, we respect your privacy and are committed to protecting the personal information you provide when visiting BuitragoCigars.com, creating an account, placing an order, subscribing to our communications, or contacting our customer service team.

This Privacy Policy explains the types of information we may collect, why we collect it, how it may be used, and the circumstances in which information may be shared with service providers.

Information We May Collect

When you interact with Buitrago Cigars, we may collect information including:

• Name

• Billing and shipping address

• Email address

• Telephone number

• Date of birth and age-verification information

• Account and login information

• Order and transaction history

• Products viewed or added to your shopping cart

• Customer service communications

• Newsletter and promotional preferences

• IP address

• Browser, device, and operating-system information

• Website usage and interaction information

• Information necessary for payment, fraud prevention, shipping, and order fulfillment

We collect information that you provide directly as well as certain information automatically generated when you interact with our website.

Age Verification Information

Because Buitrago Cigars sells age-restricted products, customers must be 21 years of age or older to purchase applicable products.

We use third-party age-verification services to help confirm customer eligibility.

If automated verification cannot confirm your age, additional information or government-issued identification may be requested by the age-verification provider.

Age-verification information may be processed by the verification provider according to its own privacy and data-retention practices.

Please review our Age Verification information for additional details.

Payment Information

When you place an order, payment information is processed through our payment-processing providers.

Information required to authorize and complete your transaction may be shared with payment processors, banks, card networks, fraud-prevention providers, and other parties involved in processing the transaction.

For security reasons, never send your complete credit card number, card security code, or other sensitive payment credentials through email or a customer service ticket.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Verify customer age and identity

• Process payments and refunds

• Detect and prevent fraud or unauthorized transactions

• Provide customer service

• Communicate information about an order

• Create and maintain customer accounts

• Send newsletters, coupons, and promotional communications when permitted

• Improve our website, products, and customer experience

• Analyze website traffic and usage

• Maintain website security

• Comply with legal, regulatory, tax, recordkeeping, and reporting requirements

• Enforce our policies and protect our legal rights

Shipping & Delivery

Information necessary to fulfill and deliver an order may be shared with shipping carriers and fulfillment providers.

This may include your name, shipping address, telephone number, email address, and other information reasonably necessary to process and deliver your shipment.

For age-restricted products, carriers may also require adult signature or proof of legal age at delivery.

Please review our Shipping Policy for additional information.

Service Providers

We use third-party companies and services to operate our business.

Depending on the service being provided, information may be shared with companies that assist us with:

• Website and e-commerce operations

• Payment processing

• Age and identity verification

• Fraud prevention

• Shipping and order fulfillment

• Email and marketing communications

• Customer service

• Website analytics

• Hosting, security, and technology services

We provide or permit access to information as reasonably necessary for these providers to perform services on our behalf, subject to applicable requirements and their respective privacy practices.

Email Marketing & Promotional Communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may use your email address to send:

• Coupons

• Special promotions

• Product announcements

• New arrivals

• Limited-time offers

• Other Buitrago Cigars marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link provided in the email.

Please note that unsubscribing from promotional communications does not necessarily prevent us from sending transactional communications related to your account, orders, payments, refunds, shipping, security, or customer service requests.

Cookies & Website Technologies

BuitragoCigars.com may use cookies and similar technologies to operate and improve the website.

These technologies may be used to:

• Keep products in your shopping cart

• Remember preferences

• Maintain website functionality

• Understand how visitors use our website

• Measure website performance

• Improve navigation and customer experience

• Support analytics, security, and fraud prevention

• Measure marketing effectiveness

Your browser may allow you to block or delete certain cookies. Disabling cookies may cause some website features to function incorrectly.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Referring website or source

• Pages viewed

• Approximate visit times and duration

• Website interactions

• Other technical information

We may use this information for analytics, security, fraud prevention, troubleshooting, and improving our website.

When We May Disclose Information

We may disclose information when reasonably necessary to:

• Process an order or payment

• Complete age verification

• Deliver an order

• Provide requested services

• Prevent fraud or abuse

• Protect Buitrago Cigars, our customers, or others

• Comply with applicable laws, regulations, court orders, subpoenas, or lawful government requests

• Enforce our agreements, policies, or legal rights

• Facilitate a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets

We may also share information with service providers performing legitimate business functions on our behalf.

We Do Not Sell Products to Minors

Buitrago Cigars sells age-restricted products intended only for adults who meet the applicable legal purchasing age.

Customers purchasing age-restricted products must be 21 years of age or older and may be required to complete age verification.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect customer information.

However, no website, database, internet transmission, or electronic storage system can be guaranteed to be completely secure. Customers should protect their account credentials and notify us if they believe their account has been accessed without authorization.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the ability to request information about personal data we maintain, request correction of inaccurate information, request deletion where applicable, or exercise other privacy rights provided by law.

Certain information may need to be retained for legitimate business or legal purposes, including transaction records, tax records, regulatory compliance, fraud prevention, dispute resolution, and enforcement of our agreements.

To submit a privacy-related request, please contact Buitrago Cigars through our Help Center.

We may need to verify your identity before processing certain privacy requests.

Third-Party Websites

Our website may contain links to websites operated by third parties.

Buitrago Cigars is not responsible for the privacy practices, security, or content of third-party websites. We encourage customers to review the privacy policies of any third-party services they use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, service providers, or applicable legal requirements.

When appropriate, the updated policy will be posted on our website or Help Center. We encourage customers to review this policy periodically.

Contact Us

If you have questions regarding this Privacy Policy or how Buitrago Cigars handles personal information, please contact us through the Buitrago Cigars Help Center.

You can also visit BuitragoCigars.com for additional information about our policies and services.

Buitrago Cigars
Florida, United States
Adults 21+ Only