Refund PolicyUpdated 8 months ago

**Refund Policy**

At Buitrago Cigars and Buitrago Vape Shop, we strive to provide you with the best possible shopping experience. We understand that occasionally, issues may arise with your order. If you receive your order and find that items are missing, please follow the steps below, and we will assist you promptly.

**Contact Us Promptly:**

If you discover that your order is missing items, please get in touch with our customer support team as soon as possible. You can reach us through our designated contact channels.

**Refund Process:**

If it is determined that a refund is warranted due to missing items in your order, we will initiate the refund process. Here's what you can expect:

1. **Refund to Original Payment Method:** The refund will typically be issued back to the original form of payment that was used to place the order. This ensures a straightforward and secure refund process.

2. **Processing Time:** Please allow up to 10 business days for the refund to be processed and posted to your account. The exact timing of the refund may vary depending on your financial institution.

3. **Confirmation:** You will receive a confirmation email once the refund has been successfully processed. This email will include details of the refund, including the amount refunded and the payment method used.

**Contact Information:**

If you need to report missing items or request a refund, please contact us using the contact information provided on our website or your order confirmation.

We appreciate your understanding and cooperation in this matter. Our goal is to ensure that you have a satisfying shopping experience with us, and we are here to assist you with any issues that may arise.

Thank you for choosing Buitrago Vape Shop. Your satisfaction is our priority.