Order not shippedUpdated 8 months ago

**Order Not Shipped or Order Delayed**

Dear valued customer,

We sincerely appreciate your business and thank you for choosing us for your vaping needs. We understand the importance of timely deliveries, and we want to address any concerns you may have regarding the status of your order.

If you find that your order is more than three days late, excluding weekends and holidays, we want to provide you with clarity and a resolution:

**Possible Item Shortage:**

Most often, delays occur due to a temporary shortage of one or more items that you have ordered. Rest assured that we are actively working to resolve this issue.

**Our Action Plan:**

1. **Partial Shipment:** If your order includes items that are currently in stock, we will proceed to ship those items to you promptly. This allows you to receive the available products without further delay.

2. **Refund for Missing Items:** For any items that are not in stock and cause the delay, we will initiate a refund within 72 hours of shipping the available items. This refund will be issued to your original payment method.

**Our Apology:**

We sincerely apologize for any inconvenience this delay may have caused you. Our top priority is to provide you with the products you desire in a timely manner. We understand how frustrating delays can be, and we are committed to resolving the issue as swiftly as possible.

If you have any questions or concerns about your delayed order or the refund process, please feel free to contact our customer support team. We are here to assist you and ensure that you have a positive experience with us.

Once again, thank you for your business, and we appreciate your understanding and patience as we work to get your order to you as soon as possible.

Best regards,