Missing an item from my orderUpdated 8 months ago

**Missing Item from Your Order Policy**

We appreciate your recent order with us at Buitrago. Your satisfaction is important to us, and we want to ensure that you receive your order correctly. If, however, you find that an item or items are missing from your order, please follow the steps outlined below:

1. **Contact Us:** Visit our "Contact Us" page on our website and submit a ticket to report the missing item/items from your order.

2. **Ticket Review:** Once your ticket is submitted, please allow us 24 to 48 hours to review and process your request. Our dedicated team will promptly address your concern.

3. **Refund Process:** In the event that we confirm the missing item/items from your order, we will initiate a refund. The refund will most likely be issued back to the same card that was used when you first placed the order.

Our goal is to resolve this issue as swiftly and efficiently as possible, ensuring that you receive the products you ordered and paid for.

If you have any additional questions or require further assistance regarding a missing item from your order, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Buitrago. Your satisfaction is our priority, and we appreciate your trust in us.